In line with the General Data Protection Regulation 25 May 2018, we have reviewed and updated our privacy policy.  This notice informs you as a valued member, customer or volunteer of this Branch of the RSPCA or a visitor to our website (i) why we need your personal information, (ii) how it will be used, (iii) with whom it may be shared and (iv) what rights you have in relation to the personal information collected.

You do not need to take any action, this notice is just to keep you informed and we thank you for your interest.

Who We Are

The Canterbury & District Branch of the RSPCA or RSPCA Canterbury & District Branch (registered charity number 210743) is based at our animal homing centre at Haseden Farm, off Island Road, Hersden, Canterbury, Kent CT3 4JD. We are licensed by the national RSPCA but separately registered with the Charity Commission. We are responsible for raising our own funds to support and promote animal homing and welfare activities across our area – from Sittingbourne to Herne Bay in the north of Kent, across Canterbury and the surrounding villages to Dover, Deal and Sandwich in the south and east of Kent.

All references to “we” or “us” or “our” in this notice refer to the Canterbury & District Branch of the RSPCA and for the purposes of this notice, we also describe ourselves as the “data controller” (the organisation who decides what personal information is collected and how it is used).

Data Protection Promise

We recognise the importance of protecting personal and confidential information in all that we do and take care to meet our legal duties. We put in place all reasonable technical, security and procedural controls required to protect your personal information for the whole of its life, in whatever format we hold that information in.

How we may use your information

We will not rent, swap or sell your personal information to other organisations to use in their own marketing activities.  The legal bases that we rely on for processing your data will depend upon the circumstances in which it is being collected and used but will in most cases fall into the following categories:-

  • Where you have provided your consent to allow us to use your data in a certain way
  • Where the processing is necessary to carry out the performance of a contract or agreement with you
  • Where the processing is necessary in order for us to comply with legal obligations, or
  • Where it is in our legitimate interests to perform our business functions and deliver our charitable purposes, for example processing donations, sending you administrative communications about Gift Aid, inviting members to AGM.

Service Providers

We use service providers (such as pet insurance companies, microchip logging companies etc.) to help us provide you with our services.

We may give any relevant persons within these organisations access to your personal information but only to allow them to perform their services.  We will endeavour to ensure that all data transfers are carried out in compliance with relevant data protection legislation and that the processing of your data is subject to appropriate security measures.

Legal Requirements

We may disclose our personal/sensitive personal information when required to by law, for example to HMRC for tax purposes or to police forces for the prevention or detection of crime. Further, we safeguard the sharing of such information by using formalised information sharing agreements with organisations where appropriate or on an ad hoc basis after ensuring that the request and disclosure are legally compliant.

Data Research and Accuracy

On occasion we may also use your personal information for research purposes so that we can improve our services and better meet the needs of our beneficiaries.  This may include us contacting you to see if you would like to become involved in one of our projects. We may also feature case studies on our website about the amazing work our supporters undertake for us. In both instances we will always obtain your prior consent before using your data in these ways.

We continually strive to improve the quality and accuracy of the information you have provided, such as your preferred contact details and it would be greatly appreciated if you would let us know of these change if you still wish to hear from us.

Marketing Communications

Where you give us your consent, we will also use your personal data in order to send you marketing and fundraising communications, such as:- 

  • Animal homing, adopting or fostering services – information about how you can access or take part in these services and communications and updates about these activities
  • Volunteering – information about how you can help support our work by giving up your time to help us progress our aims, along with any updates, newsletters about this work
  • Membership – sending existing members invitations to join us for the Branch Annual General Meeting or how to become a member via
  • Animal Welfare or social events and fundraising activities – including requests for either monetary or goods donations to be sold in our shops, information about how you can leave a gift in your will, how you can raise money on our behalf or take part in an event, raffle etc. and updates on the results of these fundraising activities
  • Supporter communications and newsletters – informing about our work in general

You decide how you want us to contact you, whether by email, phone, text or mail and you can update your communications preferences at any time by telling us when things change.

Telling us when things change/how to contact us 

You can help us keep our records up to date by telling us when your contact details and other personal information changes. You can also change your mind at any time about how we may contact you or ask us to stop contacting you altogether.

Please contact our Data Protection lead and they will make the changes for you:

  • Email: 
  • Call 01227 719113
  • Write to Data Protection, RSPCA Canterbury & District Branch, Haseden Farm, off Island Road, Hersden, Canterbury, Kent CT3 4JD

If you tell us that you no longer wish to receive further contact from us, we will endeavour to remove your details from our database within 4 weeks of contact. If you request removal from the database, we will add your personal information to our suppression list to ensure that you do not receive any unwanted materials from us in the future.